At Healthy Genetics, we stand behind the quality of our products and we are 100% dedicated to your complete satisfaction and optimal health.
If you're not satisfied with your purchase for any reason, you have a full 30 days from the date of purchase to return it for a full refund. If you are not completely satisfied, simply write a brief explanation of your negative experience with the product to support@myhealthygenetics.com and write "Refund Request" in the subject line. We will then be happy to issue a full refund.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@myhealthygenetics.com. If your return is accepted, we’ll send you a downloadable return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@myhealthygenetics.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All returns will have to be accepted by our team first. We'll send you a downloadable return label along with instructions on how and where to send the package. Items shipped back without first requesting a return will not be accepted. Contact us at support@myhealthygenetics.com to start the return process. You will be refunded after we receive the item.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to us. When we complete processing your return, we issue a refund using the same payment method used to make the original purchase.
Refund times will vary depending on the method of payment used to make the purchase. Credit cards could take 3 to 5 business days and debit cards and checking accounts could take up to 10 business days.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on promotional gift items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Used Items
Please contact us at support@myhealthygenetics.com if you have a used product that you would like to return. Our team will evaluate your request. If approved amd eligible for a return, you will be given instructions on how and where to send your package.